TERMS & CONDITIONS
Studio Meedusa · 202401008585 (1554435-D)
Version 4 · Effective 13 August 2026
How this page works. These Terms are in two parts. Part A — Core Terms applies to every engagement with Studio Meedusa, whatever the service. Part B — Service Schedules contains additional terms specific to a service line (Print & Production, Branding & Identity, Social Media Management); only the Schedule(s) matching the service(s) in your confirmed Order apply, on top of the Core Terms. Where an Order covers more than one service, the relevant Schedules apply together; if a Schedule ever conflicts with the Core Terms or with your Order, the more specific written terms in your Order control. We date and archive each version of this page, so the version in force on the date your Quotation or Invoice was issued is the one that applies to it, even if this page is later updated.
01 — ABOUT THESE TERMS
These Terms & Conditions (“Terms”) govern every Quotation and Invoice issued by Studio Meedusa (“Company”, “we”, “us”) to a recipient (“Client”, “you”), and the working relationship that follows.
“Quotation” means a pricing document issued before work begins, including any pricing tiers, package options, and validity period stated on it.
“Order” or “Confirmed Order” means a Quotation accepted in accordance with Section 2.3, specifying the service(s), scope, and applicable Schedule(s).
“Invoice” means a request for payment issued for a Confirmed Order or for a billing cycle within an ongoing engagement.
“Deliverables” means the specific output described in the Order — design files, printed items, brand assets, or social content, as applicable — no more, no less.
“Client-Supplied Material” means any text, logo, image, font, account access, or file provided by the Client for use in the Deliverables.
“Writing” includes email and WhatsApp messages sent to our official contact channels.
02 — QUOTATIONS & ORDER CONFIRMATION
2.1 Nature of a Quotation. A Quotation is an invitation to place an Order, not a binding contract or an invoice. Prices, scope, and timelines are estimates based on information available at the time of issue and remain subject to change until accepted under 2.3. Where a Quotation lists more than one package, tier, or option, none is selected by default — the Client must confirm the selection in writing.
2.2 Validity Period. A Quotation is valid for thirty (30) days from its issue date. If not accepted within this period it automatically lapses; we reserve the right to re-quote, including revised pricing to reflect changes in cost, exchange rates, or third-party charges.
2.3 Acceptance & Order Confirmation. A Quotation becomes a binding Order only once: (a) the Client confirms in writing the service(s), scope, and package/tier selected, with no material term left ambiguous; (b) payment required under Section 3 has been made and cleared; and (c) we acknowledge the Order in writing. Verbal or implied confirmation does not bind either party. By confirming an Order or making payment, the Client accepts these Terms — Core and applicable Schedule(s) — in full.
03 — PRICING, PAYMENT & INVOICING
3.1 Payment Terms. For a single Order, full payment is due upfront upon Order confirmation, and work commences only once cleared funds are received. For an ongoing engagement billed by invoice (including retainer services under Schedule 3), payment is due within seven (7) days of the Invoice date unless a different due date is stated on the Invoice. We may suspend outstanding work, scheduled content, or future deliveries while any Invoice remains overdue, and reserve the right to charge late payment interest of 1.5% per month (or the maximum permitted by law, if lower) on any amount unpaid past its due date.
3.2 Currency, Tax & Charges. Payment is accepted only via the bank accounts or payment channels stated on the Quotation or Invoice. Bank charges, currency conversion fees, and intermediary charges are borne by the Client. Where payment is made in a different currency, the prevailing conversion rate on the date cleared funds are received applies. Prices exclude SST and any other applicable tax unless expressly stated as inclusive. A Quotation is not a tax invoice or receipt — this is issued only once full payment is received.
04 — CANCELLATION & TERMINATION
4.1 Cancelling a Single Order. Once any work has commenced on an Order, payment already made is non-refundable, as it covers labour, materials, and resources already committed. A Client may cancel an Order in writing before work has commenced; we refund payment received for that Order less a processing fee of RM50 or 10% of the Order value, whichever is higher. We may likewise decline or cancel an unconfirmed Quotation, or an Order before work begins, at our discretion, refunding any payment received for it in full.
4.2 Ending an Ongoing Engagement. Either party may terminate an ongoing working relationship or retainer with thirty (30) days’ written notice. Any outstanding balance for work already completed or in progress at the point of termination is due within thirty (30) days of the termination taking effect. Termination does not affect either party’s rights or obligations that by their nature survive it, including confidentiality, intellectual property, and limitation of liability.
05 — OWNERSHIP & INTELLECTUAL PROPERTY (CORE)
All work product, files, and material we create remain our sole property, and no licence or ownership passes to the Client, until full and final payment for the relevant Order has been received.
Where the Client supplies material, the Client warrants full and sufficient rights to use it, and that its use will not infringe any third party’s rights. The Client indemnifies us against any claim, loss, or cost arising from a breach of this warranty, and is solely responsible for the accuracy of any text, names, or content supplied or approved.
The specific ownership arrangement for finished Deliverables — licence-only, full transfer, treatment of unused concepts, source files — is set out in the applicable Service Schedule in Part B.
Portfolio and promotional use is shared with the Client, not exclusive to them. Regardless of whether a Schedule grants the Client a licence or full ownership of the Deliverables, we retain a permanent, non-exclusive, royalty-free right to reproduce and display the Deliverables — including branding, print, and social media work — in our portfolio, website, case studies, and other promotional materials. This right survives any transfer of ownership to the Client. The Client may request in writing, before the Order is confirmed, that specific Deliverables be excluded from this use.
Delivered files remain available for download for two (2) months from the date of delivery. Requests after this period may incur a retrieval fee. For Clients with an ongoing engagement, files are retained and accessible for its duration.
06 — CONFIDENTIALITY
Each party will keep confidential any non-public information disclosed by the other in connection with a Quotation, Order, or ongoing engagement, and will not disclose it to a third party except where necessary to perform the work, with the disclosing party’s prior written consent, or as required by law.
07 — LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits liability for fraud, or any matter which cannot lawfully be excluded under Malaysian law. Subject to that, our total liability arising out of or in connection with a Quotation, Order, or Invoice, whether in contract, tort, or otherwise, is limited to the total amount actually paid by the Client for the relevant Order. We are not liable for indirect, special, incidental, or consequential loss, including loss of profit, revenue, or goodwill.
08 — FORCE MAJEURE
Neither party is liable for delay or failure to perform caused by circumstances beyond its reasonable control, including natural disaster, fire, flood, pandemic or public health measures, government action, strikes, supplier or logistics failure, platform or internet outage, or power outage. The affected party will notify the other as soon as reasonably practicable, and the relevant timeline is extended by a period reasonably corresponding to the delay.
09 — AMENDMENTS & ENTIRE AGREEMENT
Any change to scope, price, specification, or these Terms is valid only if made in writing and agreed by both parties. Once an Order is confirmed, the relevant Quotation or Invoice together with these Terms (Core and applicable Schedules) constitute the entire agreement between the parties for that Order, superseding all prior discussions, drafts, or representations on the same subject.
10 — GENERAL
Severability — if any provision is held invalid or unenforceable, the remaining provisions continue in full force.
No waiver — a failure or delay by either party in enforcing a right under these Terms is not a waiver of it.
Assignment — the Client may not assign or transfer rights or obligations under an Order without our prior written consent; we may engage subcontractors to perform any part of the work.
Notices — must be sent in writing to the contact details stated on the Quotation or Invoice.
11 — GOVERNING LAW & DISPUTE RESOLUTION
These Terms, and any Quotation, Order, or Invoice issued under them, are governed by the laws of Malaysia. The parties will first attempt in good faith to resolve any dispute through direct negotiation within fourteen (14) days of either party raising it in writing. If unresolved, the dispute is subject to the exclusive jurisdiction of the courts of Malaysia.
12 — ACCEPTANCE & CONTACT
By confirming an Order, making payment, or accepting a Quotation or Invoice that references this page, the Client confirms they have read, understood, and agree to be bound by these Terms — Core and applicable Schedule(s) — in full.
Questions about these Terms can be sent to hello@meedusa.co or +6019-4477428.
PART B — SERVICE SCHEDULES
Only the Schedule(s) matching the service(s) in your confirmed Order apply, in addition to Part A. Schedule 1 covers Print & Production, Schedule 2 covers Branding & Identity Design, and Schedule 3 covers Social Media Management retainers.
SCHEDULE 1 — PRINT & PRODUCTION
Applies to: business card, print collateral, and similar physical print Orders
1.1 Scope of Work. Scope is strictly limited to the Deliverables expressly listed in the confirmed Order. Anything not listed — additional concepts, extra colour variations, further print runs, stock photography or font licensing, delivery outside the stated area — is out of scope and quoted separately before being carried out. Where the Client requests work beyond scope, we provide a written estimate first; written instruction to proceed constitutes acceptance of that charge, billed at RM200/hour unless otherwise quoted.
1.2 Design & Revisions. The Order includes the number of initial design concepts stated on the Quotation; additional concepts are chargeable separately. Two (2) rounds of revisions to the selected concept are included; each further round is charged at RM200/hour. A “revision” is an adjustment to layout, wording, or colour within a concept already in development — a request for a materially new direction is a new concept.
1.3 Proofing & Final Approval. We provide a digital or physical proof before production. The Client must respond in writing with approval or requested changes within three (3) working days of the proof being sent; no response is treated as a Client-caused delay under 1.5. Once the Client gives written approval to proceed to print, we are not liable for any error, omission, or defect that was present in, and could reasonably have been identified from, the approved proof. Changes requested after approval are treated as a new revision under 1.2 and may extend the timeline and incur further charges.
1.4 Printing Specifications & Tolerances. Colours on a digital proof or screen are indicative only; variation from the final printed output due to differences between display and print colour profiles, substrate, or process does not constitute a defect. A production tolerance of up to five percent (5%) over or under the confirmed print quantity is standard industry practice and is not a shortfall, defect, or breach — no refund, discount, or free reprint is owed on account of it. Where a specified material becomes unavailable, we may substitute an equivalent or better alternative with reasonable prior notice.
1.5 Timeline & Delivery. Timelines are estimates and begin only once full payment is received, final artwork is approved in writing, and all Client-Supplied Material has been received in usable form. Delay caused by the Client extends the timeline accordingly without liability to us. Delivery fees stated on the Quotation apply within the area specified; other locations or rush delivery are quoted separately. Risk in the Deliverables passes to the Client upon handover to the Client or a courier engaged to deliver the goods.
1.6 Recurring Orders & Reprints. A reprint of previously approved, unchanged artwork is charged at the “Reprint” rate stated in the Quotation. Any change to text, layout, or artwork on a reprint is treated as a “Reprint with New Input” and charged at the applicable rate, subject to 1.2. Recurring pricing is valid for the period stated in the Quotation or, if none is stated, for six (6) months from Order confirmation, after which we may revise pricing with fourteen (14) days’ written notice.
1.7 Ownership & Licence. On full payment, the Client is granted a licence to use the finished Deliverables for the specific purpose stated in the Order (e.g. printing and use of the confirmed business card design). This is a licence, not a transfer of ownership — reuse for a different product, purpose, or entity requires our prior written consent. Design concepts not selected by the Client remain our property.
SCHEDULE 2 — BRANDING & IDENTITY DESIGN
Applies to: logo design, brand identity, style guide, and related brand development Orders
2.1 Scope of Services. Scope is limited to the specific deliverables listed in the confirmed Order (for example: logo design, colour palette, typography selection, brand guideline document). Additional applications not listed — packaging, signage, website design, stationery beyond what’s specified — are out of scope and quoted separately.
2.2 Concept Development & Revisions. The Order includes the number of initial concept directions stated on the Quotation. Once a direction is selected, two (2) rounds of refinement on that direction are included; each further round is charged at RM200/hour. Requesting a new concept direction after one has been selected is treated as starting a new concept phase and quoted separately.
2.3 Trademark & Registrability Disclaimer. We are a design studio, not a law firm, and do not conduct formal trademark clearance searches unless separately engaged in writing to do so. We do not warrant that any name, logo, or mark we design is available for trademark registration or does not conflict with an existing registered or unregistered mark. The Client is solely responsible for conducting its own trademark search and clearance, and for registering the mark, before adopting it commercially. We are not liable for any claim, loss, or cost arising from a conflict between the Client’s adopted mark and a third party’s existing rights.
2.4 Deliverables & File Formats. Unless the Order states otherwise, final deliverables are provided as print- and web-ready files (e.g. PDF, PNG, JPG) together with a brand guideline document. Editable source files (e.g. AI, EPS, SVG, INDD) are provided only where expressly included in the Order or purchased separately.
2.5 Ownership & IP Transfer. Unlike Schedule 1, on full and final payment for the Order, ownership of the finished, selected brand identity (the final logo and associated approved brand assets) transfers to the Client. Concept directions and drafts not selected by the Client remain our property and are not transferred. Ownership passing to the Client does not affect our portfolio and promotional use right under Section 5 (Core), which continues to apply.
2.6 Delivery. Final files are delivered digitally via download link within the timeline stated in the Order, once full payment is received and all revisions under 2.2 are complete. Timeline estimates depend on prompt Client feedback at each review stage; delay caused by the Client extends the timeline accordingly without liability to us.
SCHEDULE 3 — SOCIAL MEDIA MANAGEMENT
Applies to: ongoing social media content, scheduling, and account management retainers
3.1 Nature of Engagement. Social media management is provided as an ongoing monthly retainer under Section 4.2 (Core Terms) rather than a single Order, and is billed by Invoice under Section 3.1 (Core Terms) for each billing cycle.
3.2 Monthly Scope & Content Volume. The number of posts, platforms, and content pieces included each billing cycle is as stated in the confirmed Order. Where the Client requests content beyond that volume, each additional item is charged at RM300–RM600 depending on content type and complexity (e.g. static/carousel posts at the lower end, motion/video content at the higher end). The applicable rate will be confirmed in writing before work begins on the additional item, and a dedicated invoice is issued separately from the monthly retainer; payment is due before the additional item is produced or scheduled. Requests for additional platforms beyond those stated in the Order are quoted and charged separately.
3.3 Content Approval & Posting Turnaround. We will share draft content and/or a content calendar for the Client’s approval at least three (3) working days before the scheduled posting date. The Client must approve or request changes within two (2) working days of content being shared. If the Client does not respond within this window, we may proceed with the content as last submitted, or hold the post until approval is received, at our discretion, without liability for any resulting delay or missed posting date.
3.4 Advertising & Boosted Content Spend. Any paid promotion, boosted posts, or advertising spend is entirely separate from the monthly management fee and is based on, and limited to, the Client’s own monthly ad budget as communicated and authorised by the Client in writing. We will not exceed the authorised monthly budget without the Client’s prior written approval of an increase. Ad spend is either billed directly to the Client’s own ad account, or invoiced separately by us as a pass-through cost if we manage the spend on the Client’s behalf.
3.5 Performance Disclaimer. Growth in followers, reach, engagement, or other metrics depends on third-party platform algorithms, policies, and market conditions outside our control. We do not guarantee specific performance outcomes, and the absence of a particular result is not, by itself, evidence of a failure to perform the service.
3.6 Platform Access & Account Ownership. All social media accounts, and the Client’s own login credentials, remain the sole property of the Client at all times. We are granted access solely to perform the agreed services. On termination of the engagement, we will cease using and, where applicable, remove our access within seven (7) days.
3.7 Content Ownership on Termination. Content already published during the engagement remains available to the Client on the relevant platform. Draft or scheduled content not yet approved, or work in progress at the point of termination, may be withheld pending settlement of any outstanding Invoice under Section 4.2 (Core Terms).
3.8 Platform Policy Compliance. The Client is responsible for ensuring its business, products, and content comply with each platform’s own terms of service and content policies. We are not liable for account suspension, restriction, shadow-banning, or content removal carried out by a platform.
3.9 Termination of Engagement. This Section 3.9 applies in place of Section 4.2 (Core Terms) for engagements under this Schedule. The Client may terminate this engagement only by giving no less than thirty (30) days’ prior written notice; immediate termination by the Client is not available. We may terminate this engagement at any time, including with immediate effect, by written notice to the Client. Where the Order states a minimum committed term, and the engagement ends — whether by notice or otherwise — before that term is completed, the Client remains liable for the fees for the remainder of the committed term, in addition to any fees already due, reflecting that content, scheduling, and resources are planned and committed in advance for the full term once the engagement begins.